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I Dress Myself Ltd is a garment decoration company committed to excellence in quality and ethics.  We say no to traditional print practices and industry norms that are harmful, we are pioneers who want to do things differently. We were the first company to exclusively use eco-friendly water based inks, the first to develop a completely plastic free embroidery service and hope to be the first manufacturing company in the UK to become a B Corp.  We are a forward-thinking, environmentally minded, socially responsible company who are looking for like-minded individuals to help us grow sustainably.

I Dress Myself was established in 2005 and sustainability has always been close to our heart.  We have expanded to include screen printing, Direct-to-Garment digital printing, eco-embroidery as well as relabelling and sustainable custom packaging.  I Dress Myself has a strong base of loyal customers, have been growing year on year and now supply large organisations such as Lush, Tate Enterprises and Katharine Hamnett.

We're a small team of highly motivated and hardworking individuals and every member of the team is encouraged to take responsibility for their area, show initiative and help us grow and develop.  On Friday afternoons we meet to talk through the week, finding solutions for any issues that arose and to encourage smooth operations.  On the last Friday of the month, a vegan lunch is provided to say thank you and to celebrate the month.  Our core values are positivity, sustainability, integrity and a pioneering spirit.  

I Dress Myself is committed to ensuring equity, diversity and inclusion.  We encourage equality and are particularly keen to challenge the traditional gender-specific roles still prevalent in the manufacturing industry.  I Dress Myself is a member of the Living Wage Foundation.

I Dress Myself is big enough that we can take on exciting projects but small enough that everyone plays a role in shaping our future.

 

CUSTOMER SERVICE REPRESENTATIVE

WE ARE LOOKING FOR SOMEONE WHO IS:

 

Is passionate about service, communications and sales and whose values align with our own. 

We are on a mission to provide excellent quality products with the highest environmental and ethical standards. We achieve our mission in line with our values of Integrity, Sustainability, Positivity and Pioneering Spirit!

 

Has high emotional intelligence

You have genuine empathy for others and understand the needs and motivations of prospective customers.

 

Wants to make positive changes

You enjoy a culture of accountability,  you have a track record of driving improvements and have fun doing it! 

 

Who shares our core values

You instinctively align with our passion for sustainable practices and social responsibility and want to help us develop this further.  You can successfully communicate these values to like minded clients.

 

Committed to forward-thinking business practices

You understand the importance of making sales and liaising with customers within the context of a business that is focused on high value products, ethical business practices, employee satisfaction and social responsibility. 

 

Is accountable

You have honest, transparent and authentic communications with your colleagues and clients.

 

Is committed to sustainable growth

You know the importance of building strong, healthy, partnership-led relationships with customers that value the services we provide. You understand the importance of building and maintaining rapport with customers and colleagues.

 

Uses good judgement and shows initiative

You show excellent judgement in decision making. You look for ways to improve efficiency & minimise the use of resources.


RESPONSIBILITIES INCLUDE:

 

Communicating with new and existing customers by email and phone to ensure the smooth running of orders from initial contact to entering production.

Managing a highly active email Inbox

Understanding our pricing system and production methods

Preparing quotes and managing invoices for clients 

Use of our Order Management Software to check orders that have been placed online and to action these appropriately

Attending regular team meetings to help keep the day-to-day business activities running smoothly and to increase employee and customer satisfaction

Liaising with the wider team to ensure smooth running of operations

Efficient organisation of workload and communication of changes to customers and the production team

Communication of discrepancies or quality control issues, as required

Looking for ways to improve efficiency & minimise the use of resources

 

REQUIRED SKILLS:

Friendly and personable – we’re looking for a natural communicator

Excellent attention to detail

Good head for numbers

Competent with IT including file management: Google Drive, Docs, Sheets, Gmail

The ability to respond to ever changing priorities

Be able to focus on the job, in a busy environment

Must be reliable, very organised, tidy and conscientious

Understanding and acceptance of company vision and values – these should align with your own values.

 

DESIRED SKILLS:

Competence using Photoshop and Illustrator to perform basic artwork changes in preparation 

Understanding of print decoration processes

 

TERMS: 

 

• 30 - 37.5 hours pw (the successful candidate can choose one of these options)

• Starting salary £19,000-22,000 p.a. pro-rata, dependent on experience

• Regular pay reviews

• 30 days holiday pro-rata (including bank holidays) 

• Ability to use TOIL to give further flexibility in hours

• 3-month review period 

• Pension contribution 

• Regular free-food vegan lunch (usually at the end of the month)

 

PLEASE APPLY BY SENDING A CV AND COVERING LETTER BY EMAIL TO INFO@IDRESSMYSELF.CO.UK, DETAILING ALL RELEVANT EXPERIENCE & WHY YOU ARE A GOOD FIT FOR TEAM IDM.

 

Our Services

I Dress Myself - screen printing using eco-friendly inks
I Dress Myself digital Direct to Garment (DTG) printing with GOTS organic inks
I Dress Myself Eco-Embroidery using rayon thread made from wood pulp
I Dress Myself Ecopod Presale Campaigns and Fulfillment
I Dress Myself use plastic free biodegradable T-shirt boxes
I Dress Myself - Stanley/Stella sustainable garment dealer

STANLEY /STELLA

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