Menu

Returns

Defective items may be returned for refund or store credit.

 

To return part or all of your order:

An RMA (Return Merchandise Authorization) number must be obtained before making a return. Email info@dressmyself.co.uk to request an RMA number, detailing the date of your purchase, what you would like to return and why you want to return it.

 

What can be returned:

I Dress Myself Ltd will only accept returns on faulty or damaged goods, where the damage can be attributed to the production process. Examples include:

  • T-shirt is damaged, ripped or the stitching is faulty. This must be a manufacturing issue and not relating to wear or misuse.
  • An issue with the print.

 

What cannot be returned: 

Exchanging sizes or colours is not possible as T-shirts are limited edition and printed to order to avoid waste.

Products that have been washed or worn cannot be accepted unless they are defective.  

 

Returns for exchange, refund or store credit must be made within 30 days of receipt of purchase. 

All shipping charges for returning products to us must be paid by the returnee.  We do not reimburse shipping charges.

 

To return your items:

  1. Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement, refund or store credit.
  2. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.

Send the package to:

I Dress Myself Ltd - Returns
Unit 10 - 11 Vallis Mills Trading Estate Robins Lane
Frome
Somerset BA11 3DT
United Kingdom

 

REASONS FOR RETURN

Only Items that are faulty/damaged or have a faulty print may only be returned. Returns must also comply with our user agreement.  If a reprint is approved, no changes may be granted for change of colour, product, size or design. 

Proof approval

We consider all of the following actions to constitute as authority to proceed on your order:

Verbal approval via phone and/or in person

Emailing your approval

Clicking 'Approve' on the proof


We recommend that you check all proofs thoroughly before approving. We endeavor to be as accurate as possible however please note that due to the production process, colours, position, size and scale are indicative only. 

order cancellation

Once you have approved and paid for your order, we place an order with our supplier for the raw materials. 

If you wish to cancel the order after this time we will refund the cost of decoration, providing the decoration process has not begun.

Orders cannot be cancelled if the decoration process has begun. This order will be completed and shipped to you.

If you cancel your order before decoration has begun, we will return the garments to our supplier. Charges will be incurred for this, therefore we will refund 50% of the price of the garments to you.  

 

 

Our Services


I Dress Myself - screen printing using eco-friendly inks
I Dress Myself digital Direct to Garment (DTG) printing with GOTS organic inks
I Dress Myself Eco-Embroidery using rayon thread from wood pulp
I Dress Myself Ecopod Presale Campaigns and Fulfillment
I Dress Myself use plastic free biodegradable T-shirt boxes
I Dress Myself - Stanley/Stella sustainable garment dealer
Your cart is empty
Search

Select Currency

{CC} - {CN}