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Returns

To return a I Dress Myself product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at info@dressmyself.co.uk  and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.

What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.

What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.

Returns for refund: must be made within 30 days of receipt of purchase.

Returns for exchange or store credit: must be made within 30 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

To return your items:

  1. Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
  2. Write the RMA number in a conspicuous place on the outside of the return parcel.

Send the package to:

I Dress Myself Ltd - Returns
Unit 10 - 11 Vallis Mills Trading Estate Robins Lane
Frome
Somerset BA11 3DT
United Kingdom

 

REASONS FOR RETURN

Only Items that are faulty/damaged or have a faulty print may only be returned. Returns must also comply with our user agreement.  If a reprint is approved, no changes may be granted for change of colour, product, size or design. 

Proof approval

We consider all of the following actions to constitute as authority to proceed on your order:

Verbal approval via phone and/or in person

Emailing your approval

Clicking 'Approve' on the proof


We recommend that you check all proofs thoroughly before approving. We endeavor to be as accurate as possible however please note that due to the production process, colours, position, size and scale are indicative only. 

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